One-Bedroom Suite
- Street view
- Shower
- Heating
- Balcony
Hotel · Hanoi · Ha Noi Municipality
Five Star Westlake 1St-4Th Floors Hotel & Serviced Apartment
In Hanoi's Tay Ho district, within reach of Ba Dinh's historic sights and Lotte Department Store.
- Spacious suites with kitchens and balconies
- Indoor heated pool, sauna, and fitness centre
- Attentive staff praised across hundreds of reviews
9
Perfect
1659 reviews
Booking.com 9 · 1659 reviews
About
Five Star Westlake 1St-4Th Floors Hotel & Serviced Apartment
Five Star Westlake 1St-4Th Floors Hotel & Serviced Apartment occupies the lower four floors of a building in Hanoi's Tay Ho district, steps from the West Lake area and a short drive from Ba Dinh Historic Square. The property blends hotel convenience with apartment comfort: suites include full kitchens, washing machines, and separate living areas, while the hotel adds an indoor pool, sauna, and fitness centre.
With a 9.0 rating from 1,659 reviews, guests repeatedly highlight the spotless rooms, the warmth of the staff, and a breakfast that goes beyond the standard buffet. The location puts you within easy reach of Ho Chi Minh Mausoleum, Lotte Department Store, and other cultural landmarks, making it a practical base for both sightseeing and longer stays.
- No smoking on site
- Parking
- Safe deposit box
- No pets allowed
- 24-hour security
- Locker room
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Spotless, thoughtfully designed rooms — Guests describe the suites as immaculately clean and beautifully designed, with kitchens, living areas, and balconies that feel like a home away from home.
- Warm, attentive service — Staff are consistently praised for their amiability, helpfulness, and going the extra mile, from holding luggage after checkout to ensuring comfort throughout the stay.
- Breakfast with variety and local flair — The buffet includes Vietnamese and international dishes, with rotating options and bento-style presentations that guests call a cut above typical hotel breakfasts.
- Convenient location near landmarks and shopping — Close to Ho Chi Minh Mausoleum, Ba Dinh Historic Square, Lotte Department Store, and other cultural sites, making sightseeing easy.
–
Worth weighing
4 to weigh- No pets allowed — The property has a strict no-pets policy, so you'll need to make other arrangements for furry companions.
- Check-in window ends at 23:00 — Arrivals must be completed by 11 PM, which may be inconvenient for late-night flights or delayed travel.
- Paid airport shuttle — Airport transfers are available for an additional fee, so budget accordingly if you plan to use the service.
- Street views in some rooms — Several suite types face the street, which could mean some ambient noise, though guests note rooms are soundproofed.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Duplex Suite
- Street view
- Shower
- Heating
- Bathtub
King Suite
- 1 King-size bed
- Shower
- Heating
- Bathtub
- Balcony
Two-Bedroom Suite
- Shower
- Heating
- Bathtub
- Balcony
Three-Bedroom Suite
- 1 Double bed
- Lake view
- Shower
- Heating
- Bathtub
Deluxe Double Room
- 1 King-size bed,1 Double bed
- Street view
- Shower
- Heating
- Bathtub
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Wellness & Leisure
- Indoor swimming pool
- Sauna
- Fitness centre
- Pool with view
- Children's play area
- Garden area
In-Room Comfort
- Air conditioning
- Free Wi-Fi in rooms
- Tea and coffee facilities
- Flat-screen TV
- Sitting area
- Ironing facilities
- Carpeted floor
Kitchen & Laundry
- Washing machine
- Dryer
- Dining table
- Electric kettle
- Cookware/Kitchen utensils
- Refrigerator (per reviews)
Services
- 24-hour security
- Safe deposit box
- Housekeeping
- Paid airport shuttle
- Lift
- Locker room
Policies
- No smoking on site
- No pets allowed
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 9/10 from 1,659 reviews
Booking.com · 9 · 1659 reviews
9Verified guest“Super clean rooms, attentive staff, and modern amenities.”
9Verified guest“An absolutely great hotel with a modern design. The staff are very amiable and caring, deserving five stars. Every time we're in Hanoi, we like to stay here.”
9Verified guest“The view was exceptional, and the service was admirable.”
9Verified guest“The room was beautifully designed, like a cozy retreat after a day of exploring the city.”
9Verified guest“Location right next to Ho Chi Minh Mausoleum and other famous cultural spots, as well as Lotte Department Store. The breakfast was delicious with rotating dishes and savoury options available.”
9Verified guest“The location was perfect and magnificent, and the room was immaculately clean.”
04 — Location
Getting around Hanoi
The property sits in Hanoi.
Landmarks: Ho Chi Minh Mausoleum and Ba Dinh Historic Square are within easy reach — the mausoleum is a short drive or a pleasant walk from the hotel.
Shopping: Lotte Department Store is nearby, offering a mix of retail, dining, and entertainment.
Dining: The hotel's breakfast is a highlight, but the Tay Ho area has a range of local and international restaurants within walking distance.
164B Duong Hoang Hoa Tham, Tay Ho, Hanoi, Ha Noi Municipality, Vietnam
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 14:00-23:00
- Check-out
- By 06:00-12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 33 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 14:00 to 23:00, and check-out is from 06:00 to 12:00.
Does the hotel offer airport transfer?
Yes, there is a paid airport shuttle service available.
Are pets allowed?
No, pets are not allowed at the property.
Is parking available?
Yes, parking is available on site.
Does the hotel have a swimming pool?
Yes, there is an indoor swimming pool, and guests mention it is heated.
The bottom line
For travellers who want apartment-style space with hotel polish, Five Star Westlake delivers: spotless suites, a pool and sauna, and staff who genuinely care. The location near Ba Dinh's landmarks and Lotte Department Store makes it a smart base, and the breakfast earns consistent praise. The main caveats are practical — paid shuttle, no pets, a 23:00 check-in cut-off — none of which deter the overwhelmingly positive reviews.
9A high-scoring serviced apartment in Tay Ho, praised for its spacious rooms and exceptional staff.
Ready to book Five Star Westlake 1St-4Th Floors Hotel & Serviced Apartment?
Tap through and we’ll open our booking partner’s site, with live prices and availability for your exact dates.
No payment on this site — you complete the booking on our partner’s site.